Joining Eversmart went well and the ongoing operations, hence why as high two star given. The problem starts when you start to switch away. I had an online web chat (eventually) where no reason was given for stopping my switch other than my account was in credit. I was told that it would be OK to tell my new supplier to carry on with the switch but the next day they came back and said Eversmart had stopped it again. Currently sat having waited 45 minutes for someone to pick up my question on web chat. I wonder if this only happens if you are in credit? Could Eversmart be in financial difficulties hence trying to hang onto your money? Feels like something for the ombudsman.