Absolute incompetence ( or fraudulent ?)do NOT make the same mistake as I did , I left Eversmart in Jan 19 only to find 3 months later they where still taking the monthly payment from my account ( yes my new provider did everything to inform them of the change, I have emails confirming termination of my account etc , tried to speak , email, anything to these people to sort it , this is when you realise your mistake ! The customer service is ( to be kind ) , pathetic !! You will not be able to talk to these people or get any kind of correspondence , same girl who transfers you and terminates the call , I’ve tried for almost 7 months ! Finally my bank refunded me the payments ( not Eversmart ) an I got an email saying my closed account was in credit by £158.00 and would be paid into my account in 5 days ,” guess what ! No refund as yet , they will not speak to you or deal with the complaint , no calls returned ( about 15 or so ) , left a poor review on trust pilot only to be contacted by a member of Eversmart ( Haley ) who said she would like to help , replied with my details etc and STILL no contact whatsoever , don’t be fooled by the initial low cost ( it goes up considerably after12 months and then the real incompetence starts to show . I now have to seek legal advice to get this sorted . AVOID.