I have been trying to switch to a new provider as eversmart energy is referred to as everstupid by me. Have been with them 1 year and my online account is still not active. Have tried to phone but get recorded message saying wait will be 2 and a half hours .... Eventually managed to give a reading and they opposed the switch to the new provider - said they didn't have the reading and wanted another reading. When I did get through the first time after holding for 58 minutes it was clear I had got through to darkest Africa. Although calling from a good landline the line was bad and crackling and couldn't hear what the customer service man was saying. After reading other similar reviews am wondering how I am going to free myself from the provider. I like the suggestion of cancelling my direct debit and think this is my next move