I switched from Eversmart three months ago to a new supplier via Energy Helpline. I supplied closing readings to my new supplier to set up my new account and to Eversmart to close my old account. Eversmart do not seem capable of closing the old account and refunding my credit balance. They continue to generate invoices based on estimated readings. I can see these as their online account is still in active mode. I have cancelled my direct debit to prevent them collecting more money which I do not owe. I am still waiting for a refund. They have not replied to my emails and any attempt to phone them ends in a recorded message directing me back to their website.