Let me start with the fact that I am a Ukrainian war refugee, and I left my country with a small bag having a dress, two sweaters, and shoes. Clearly, I am in need of some clothes, and because I have no money, the cheaper they are, the better. Hence, I decided to try my luck with Everything5Pounds. I placed an order on 24.08, and the next day I got an email saying that my order has been dispatched. But that was the last piece of good news. Since 25.08, there is no update on the delivery status whatsoever. When I enter the tracking number, all I see is "We've received your order details, but have not yet received your parcel". It is 07.09 now, almost two weeks since my order has been 'shipped', and the shipping company hasn't even received it. When I try to reach the support team, I have no replies. The ticket 2183444, which I created a week ago, has been ignored, so is the ticket 2190256. It seems to me that nobody was going to ship my order. They just took my money and pretend that I don't exist. Congratulation, Everything5Pounds, you just fooled a war refugee, you can be proud of yourself. Summing up: Shipping prices are extortionate (52 euro order cost 22 euro to ship to the country that provided me a refuge, which is Austria) Customer experience is zero. Nobody replied to my emails. If somebody from the company is reading this, do you want to provide any comments regarding my order GE2714358082GB?