STAY WELL AWAY!!! COMPANY SELLING POOR QUALITY GOODS, REFUSING TO REFUND!!! I bought a pair of wellies for my Mum who is a keen gardener as a going away present. She took them back home with her to the Caribbean. On first use the boots totally ripped and the soles came away from the upper part of the boots (it's a shame we can't share photos here). I wrote to E5P through their website explaining what happened and providing photos clearly showing the issues and obviously explained the boots couldn't be returned as I no longer has them here to return, they were with my Mum in the Caribbean who disposed of them. The customer service has been so shockingly poor. I received a reply from Liliana asking me to return the boots - she clearly hadn't read my email at all or reviewed the photos. I replied asking her to read my original email then respond. Which she did offering a refund for the boots only. When I asked for my delivery charge to be refunded also, she responded that because she was refunding the boots as a gesture of good will she could not refund the delivery charge. Uh, how can refunding the boots be a gesture of goodwill, the boots are completely ripped and fallen apart, it my statutory right to receive a refund in this instance - not a gesture of goodwill!!! So basically E5P are refusing to refund me fully for a faulty item they shipped to me and expect to keep my money for the postage. STAY WELL AWAY, ok until things go wrong. Very surprised and disappointed, not to mention the disappointment of my poor Mum. I will be raising this with my payment provider to have this fully resolved. I know it's not a huge amount but it's the principle of it and blatant rudeness from the agent Liliana. Order 0127144493 - Case #399663