Clothes delivered fairly quickly and email updates throughout. Returns have always been processed accurately and I have returned many items (as I order a lot and things don't always fit). You have to pay for your own returns postage but that's entirely reasonable given the low prices of the clothes and the postage for sending the clothes out to the customer is also at a reasonable level. I've done online shopping from other companies during lockdown who have processed returned inaccurately and haven't been as easy to deal with and have been slower sending packages out. The quality of the clothes are generally good and often from well known stores and supermarkets. Some of my favourite clothes are from this company. I'm actually often very impressed all round with the level of service and value for money from this company and would on the whole recommended them.