Would NOT Recommend.
*Order System Failure
*Delivery Date Failure
*Printing Failure
*Responding To Email Failure
*Customer Service Failure
*Positive Resolution Failure
On May 11th I ordered 250 masks, custom printed that were to take a maximum of 21 days to arrive. The order system was messed up in some way and it took my money, but somehow no order was produced. The expected delivery date was June 2nd according to the account manager for this order. On June 14th I asked where they were. They said they will put a rush on them and I finally received them towards the end of June. I handed a bunch out to friends, family and employees. A few days after I handed them out one of my employees said, hey these are very crooked. I looked at them and they sure were crooked. They were nearly 3/4 of an inch to the right. This may not seem like a big deal, but a mask on your face has a great center point, your nose. It is very noticeable that the masks were crooked when on your face. I planned to sell them on my site, but could not with this major mistake.
I contacted the same account manager on 7/2. After sending multiple pictures to prove they were all printed crooked, he said he would contact the supplier (supplier is a Chinese company who prints and ships them to the states). On 7/20 I again contacted him because he dropped the ball again and never got back with me. I was offered a refund, but I needed to send the masks back (many of which I gave away the day I received them). He wanted me to count what was left and return them. At this point I was pretty frustrated and told him I would just live with my order.
I had a very poor experience the entire way through this order. Nothing seemed to be right from the beginning. I would never recommend this company for the multiple failures along the way and a poor resolution in the end.
I don't normally take the time to review things unless they are very poor or very great. This order fell into the very poor category and they seemed to have little worry about fixing the issue. I am just glad I didn't spend more on this order like some of the other bad reviews I have read. If this would have went well I would have spent many thousands with them over the next few years.
4 years ago
Everythingbranded.com has a
3.5
average rating
from
63
reviews
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