Customer service is fabulous! The account manager I was communicating with, Jasmine Thakrar, went out of her way the first time I ordered products from them at an incredibly tight schedule (everything ordered, made & delivered within 3 working days), and this time she even helped with a small design change that I easily communicated without having to to send my own designs as proof of what I meant - absolutely no hassle. The products on the other hand are genuinely what you pay for. I ordered some keyrings for our marketing department where the main issue was price - we got the cheapest ones, which meant there's no bells or whistles or drop-down gorgous colours, but the plastic itself was a genuine white with a lower quality but still semi-durable print. It was great for giving out as freebies, but the finer prints won't survive being dragged around in pockets for more than a couple of months - although that wasn't really the intention in our case anyways. The order was also executed in the time they said it would be (max. 10 days) so no problems there, either.