So far we really like the product, but given the price point the fact that there is no customer service communication over the weekend was a real turn off. Our order was delivered days late in an extreme heat wave, and we wanted to be sure it would arrive in time for the birth of our daughter (had just found out she'd likely need antibiotics at delivery). When the package first got delayed, we reached out asking whether and when a reshipment could be sent, and heard nothing back until Monday (a re-shipment was eventually sent, and did arrive in time). I will fully admit that I was in anxious parent-mode, but again, given the type product, the claims made and the price point, I would imagine "anxious parent" is at least a large portion of your target market. Having weekend-accessible customer service would have gone a long way in improving how we perceive Evivo.