My first case broke in a number of places during its first year of service. You need to understand that my case NEVER failed in protecting my phone. The problem was that, due to damage, the case was becoming loose, starting to slide off the phone while in my pocket. I asked Evolutive if this damage was considered covered by their warranty, and they requested digital photos. They examined the pics, and determined that the damage to the case was indeed covered and offered to send me a new one. I only had to pay $9 shipping and handling, which I had no problem with. I am very pleased!