I love the products, but the customer service has been horrible. I ordered two cases and only one was ever shipped. When I emailed customer service I was told that they can confirm only one parcel was shipped but cannot confirm what they shipped in that parcel. They told me the only way they could determine if I was lying and had actually received both cases was to show them the bag the order was shipped in. It was two weeks at this point and after telling them I no longer had the bag they said that was the only way to confirm that I had not been shipped both cases. So now I am out $50 and do not have the Christmas present I had been expecting for my mother-in-law. This is after I supported the company on Kickstarter before it had even been launched. You would think they would have some loyalty to repeat customers.