After watching the impact screen protector video and after my wife bought one some time ago I expected to receive the same strong rigid plastic screen protector that is portrayed in their video. What I actually got was a flimsy piece of soft plastic that is clearly far cheaper and lower in quality. After discovering this when the installation failed I reached out to customer service for a refund and I have been given a variety of excuses - one of which is that my curved edges requires a different product. However since my wife had a spare older rigid model that we cut to size and works just fine I find this answer suspicious. They are refusing the refund request and will only offer a free replacement which I do not want or need. It appears they have reduced their quality after building up a good reputation. The marketing video still implies that all their impact screen protectors are a hard rigid plastic but what I received was very soft and flimsy.