Upon arrival we had trouble accessing the unit. The code we were given did not work however we eventually were able to get in with a different code and some persistence. The hot tub was not on when we arrived and was at about 65 degrees. We contacted the guest contact and asked To have someone sent out. He assured us that if we turned it on it would be ready by the next morning however it took 2 days to heat up. I insisted on having someone come and inspect the hot tub. They did not send anyone. A couple of days later we noticed many bugs all over the floors, which my children were sleeping on. We let the guest co tact know but I went ahead and sprayed for bugs myself. A few days later the hot tub (and pool) was moldy from stagnant water. Because no one came out to inspect it as requested no one had chlorine in the hot tub. This was then addressed by them draining the hot tub and refilling it with cold water. This then took another 2 days to heat up. I additionally informed the guest contact about the water being awfully smelly. The shower specifically smelled like moldy water. The owner inspected the water from the outside saying he didn’t notice anything. I let them know that they could have someone enter the unit to inspect the shower as it was very bad. They said someone would inspect it but I never heard anything further. The water still smells and was never addressed. I’m extremely disappointed in the unit. It seems as though no one really cares and the guest contact didn’t seem to be bothered. Evolve was also not very helpful in the matter. The unit is certainly not as pictured, especially the backyard.