The worst delivery company ever. Our parcel has been with them since April 10th. During that period, it was "delivered" to the parcelshop, four minutes later delayed, and (apparently) delivered again yesterday. God knows where, because our shop doesn't have it. We were advised to check other local shops that deal with Evri in our area, as our parcel might have been dropped off there. No luck. We don't know where the parcel is, who has it, or if it is still with Evri. The chatbox conversation was totally useless. I "spoke" to Ezra today, who said the parcel had been delivered. I then asked for proof of delivery (there is an option), and surprisingly, he was not able to give me any more details about our parcel. We left reviews on Trustpilot and, as everyone else, got automatically generated replies from first Emma and today Karen. What a service! Nothing about Evri is professional. Customer service doesn't exist. Parcels are vanishing and no one knows where they are. Gifts for couriers maybe? So angry and powerless, knowing that they don't care and laugh at people who put their trust in them. We will never purchase anything from businesses using Evri.