Not so very Exclusive! Brooklyn Branch! I would not advise to doing business with them, not only incompetent but clearly don't need any business of any sort. I have an order of 21 books that I've been trying to get from them for more than a month now. Also I've requested an invoice to process the payment at the same time. 1. every time I phone it sounds like they are ravaging in the dark with the confusion about who I am and what did I order (Note I've sent them an email every time I spoken to them over the phone) 2. When I raised my concerns, the lady just smirked on the other side of the phone, is this how you treat customers? She told me that I only ordered 2 books, which is confusing cause we received an sms saying 11 of our books has arrived (when we received the msg we asked them to order 10 more, also sent an email - not sure why we send them emails as they don't manage that email account) 3. The Invoice I've received eventually is still on 10% vat and the company Vat nr is wrong - need admin assistance there. 4. Today I've been trying the entire morning so far, to get hold of them cause they haven't replied to my emails sent yesterday. If I placed my order on Amazon I would have gotten it, even takealot, but we try to use locally. Very unhappy and disgusted by their service.