Never again will I try to “pre-order” a book from Exclusive Books online. I have had such shocking service!!! With the book not arriving, to poor customer service communication from Bronicia (either no response, or one day telling me the order is out for delivery, to being told two days later she is checking when it will be dispatched)… to fiiiiinally receiving a message to say my order has arrived, and I drive to the store to collect it a few hours later, to be told, oh it did arrive but warehouse called a few minutes ago (after hours of it being delivered) to ask for the package to be returned!!! So I walked out empty handed. Again!!! I was told that I could not leave with the book as I’d have security called on me…. I ordered and paid for this two weeks ago. I’ve tried to escalate this but unfortunately Bronicia is blocking me here by not providing me with alternate people to contact or talk to about the matter each time I try to do so. I still have no book and no refund.