Hi - I am in a similar situation with Exclusive Books. I ordered online from overseas for presents to be delivered to my family. The estimated delivery was set to be a week later. Payment was taken. Date Ordered December 18th, with estimated delivery date of December 26th. It is the 17th of January 2024 and I am still waiting. I am now a month past my ordered date and the complete set of books have not been delivered. You do not receive any notifications of any delays and they also do not respond to their customer care email address, despite several emails. I had to get someone in South Africa to phone and despite this call and several follow up emails, my family is still waiting for the completed order. Be careful ordering from here, I had a much better experience with Takealot and Cum Books.