Having visited many airport lounges, I must say this was a very poor experience at Heathrow Terminal 5. When paying to be in a relaxing lounge before a flight, you expect a certain standard and unfortunately this didn’t meet it. It felt incredibly cramped and the music was blaring out giving a chaotic feel. The staff weren’t very welcoming and the bartender didn’t seem happy to be there at all- when I asked for a drink I felt like I was being an inconvenience to her, which isn’t a nice feeling for what should be a lovely relaxing experience. It was a real shame.