Dear Exness Complaints Team, Thank you for your response and clarification regarding the trades that were opened on my account number 173441542. After reviewing the details, I would like to point out that I did not execute the mentioned trades and was not aware of them at the time they occurred, which raises concerns about the possibility of unauthorized access to my account. Accordingly, I kindly request you to review this matter carefully and conduct a comprehensive investigation into these trades. I would appreciate your cooperation and support in considering the following points: 1. Analysis of account login data: Please provide me with accurate details of the logins that were made to my account during the period of executing these trades, including the geographic location and IP address used, which will help in determining if there was any unusual or suspicious access. 2. Confirmation of account security: I request your security department to conduct a comprehensive check to ensure that my account has not been hacked or unauthorized accessed, and that all security settings are up to date. 3. Discussing the issue of compensation: If it is proven that there was illegal activity on my account, I would like you to consider compensating me for the damages I suffered as a result of the transactions that were made without my permission. 4. Help in enhancing security: I ask you to provide clear instructions on how to enhance the security level of my account, to avoid any similar incidents in the future. I look forward to receiving your response as soon as possible, and I trust that you are keen to address this issue seriously to ensure the rights of your customers and the safety of their accounts. I thank you for your continued support and understanding of my situation regarding the transactions that were made on my account. As a customer keen to continue my positive relationship with your esteemed company, I would like to consider the possibility of compensating me symbolically in appreciation of your good cooperation and keenness on customer satisfaction. I understand, of course, that the problem may not be with the company, however, I would like to request a small compensation. I appreciate your concern, and I trust in your kind response. With sincere appreciation and respect, Amira Al-Hadi