This review is a focus on the delivery service and customer support, and likely owner of this business. I ordered an enclosure and a thermostat for my snake over a month ago, I never received my parcel, but it was marked as delivered. I contacted support about this around 2 weeks in, this was completely useless as they simply kept telling me to contact the courier repeatedly, I did this and each time they never responded, this company never actually provided any solution. They also provided evidence of the location in which my parcel has been delivered, now here was the issue, it was delivered to a block of flats next door to me, which as I’m sure you can assume there is no chance I’m getting that parcel from them. After I provided evidence for this they eventually just stopped responding to emails, so this forced me to take this to PayPal. I waited around 2 or 3 weeks for a response on PayPal, in which was simply them once again arguing that the parcel has been delivered, and stating that the GPS is not a precise location, if that’s the case why did they provide that as evidence that it has been delivered in the first place? Seems like a lie to me, maybe from them or APC (the courier). Either way after informing them that this doesn’t change the fact I haven’t gotten my parcel, and because of how long it’s taking I’ve had to order from Northampton reptile centre instead, and even said I would provide evidence for this they simply ignored me and have now elevated the case to PayPal. Hopefully, I win the case as I’m a uni student with not much money to throw away. Because of all this I would AVOID this company as they are completely useless if you have a single issue with your delivery. I would even argue that they may as well have no support, as they didn't provide any help, and expected me to try and find my parcel by contacting the courier, which is ridiculous when I didn't choose the courier and I know nothing of them, and they never replied to any of my emails... I would avoid any company that uses APC delivery (unfortunately Northampton reptile centre does) because of this.