Ordered a Tarantula on the Sunday. Called them on the monday morning at 9am to say I would like to cancel the order as well as backing this up with an email. Got a further email on Moday at 5pm to say the order gas been dispatched. Called them again to be told sorry the order has been dispatched just get royal mail to return to sender and a full refund will be issued. This I did but I am still waiting on a refund and have emailed them twice regarding this still without a response. Waited before I wrote this review to see if they could resolve but seems they are not interested.