Stayed home all day for arranged delivery which never arrived, attempted to contact them but had no response to emails, calls or messages left. Finally got through a few days later to be told they were out of the animal, was offered a different type that I accepted. It arrived the following week in terrible condition, it was barely able to move and respond and upon closer inspection was covered in multiple layers of stuck shed (filling his nostrils, ears and parts of eyes and mouth and cutting of circulation to his toes) and missing horns and the majority of his scales. After removing the stuck shed i found that the skin underneath was covered in wounds, two of which were rather severe. I emailed regarding the issue and got no response so phoned up, after multiple tries I received an email that, like all of the responses from them, was dismissive of the issue. ‘upon packing nothing was noticed and that are all WC (Wild Collected), they can sometimes have the odd scale/horn missing, which is normal for any WC animals. I believe this Dragon had been shedding and it can take a good week for them to fully shed their skin - therefore, some skin may have still been present.’ I responded again to clarify the origin of the animal as I had initially been informed it was captive bred and to stress the extent of the issues but once again have received no response.