I would like to express my true appreciation to one of your colleagues John who has helped me with my case no. S82148087. He has taken over an hour to help me with the problem and while he was working at his end, he kept me on hold (but explained it very clearly to me before he did so) and constantly came back to the phone to update me of what he was doing. He is very patient and polite, and I believe he is not just a staff but an value-added to your company. Thanks again John!
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