I have been initially promised a voucher for my accommodation in Italy which could not be taken in May due to the Pandemic. I was then told I would get a refund and compensation later in the year, and the company stopped replying to me via the Resolver site in September. I just wonder if the company is in financial trouble and does not have the finances to pay refunds? I am taking steps which could eventually see them in a small claims court. All my correspondence with Expedia is stored so they will not have a leg to stand on. I will never use this site again, and have used my social media network to ensure that my friends and family also do the same. 3rd Feb 2021 - just had a call from the Expedia customer service centre in the states. The rep started the whole conversation again from a year ago about getting me a voucher and not providing any escalation or legal point of contact to take my case further. The rep didn't even want to recognise the compensation that I had been offered in writing in September. I now have to work with the travel regulator and potentially take the company to a small claims court. Spread the news if you too also have a had a bad experience via your social networks so that Expedia can realise that it is nothing without its customers