we booked a package of air, hotel, shuttle to mex june 7 to june 12. everyone was ok till we couldn't contact the shuttle company for a ride to the airport - 4 hour wait times from expedia to return a call - having to type in a 13 digit itinerary number just for them not to hang up on you. the shuttle company wouldn't answer the phone - did not pick us up from the hotel to the airport. after 3 days of annoying phone attempts figured just take a cab and get a refund but oh no....expedia emails back they won't refund because thats what the shuttle company told them. avoid expedia at all costs avoid the shuttle company 'mexico travel solutions'at all costs.