Really don't know where to start with Expedia, these guys are a terrible Business with little to no 'Genuine' interest in customer service or empathy. The back end of 2021 we had a really nice place booked for weekend but sadly caught covid. Being honest and genuine people, we contacted the hotel in question and Expedia to advise them of our condition. Expedia initially recommended a refund or amendment, but as we really wanted to go we opted for an amendment.... this is where is started and continued to go terribly wrong. Put into perspective, have 16 contact periods between December and March to try and get an amendment. The hotel in question was pitiful, and a second review will follow. But Expedia were just not good enough! I am out of pocket with absolutely no contact whatsoever. Will be reporting this to consumer affairs. The most laughable part to this, is their affiliation with feefo to highlight 'genuine reviews'... these are about as Genuine as Vladimir Putin!!!