Don’t trust this company with its refund policy. It is extremely vague and there’s fine print that will allow you to cancel a 5$ refund policy instead of the reservation so please be careful with doing so; because obviously I’m worried about saving 5$ for the insurance rather than CANCELLING my reservation. Not only did this happen, when I called customer support and Indian decent Man whom barely spoken English writes a email to the hotel which is illiterate; and makes no sense. So obviously I am not getting my refund due to the FULL INCOMPETENCE of this corporation. Thank Expedia for taking money from me for a night I didn’t even stay. I will never recommend this site to anyone solely on customer service and hidden fine prints.