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Anonymous
I booked a package with Expedia to Canary Islands, we chosen a hotel in Lanzarote but to our surprise the flights were to Tenerife airport even though I explicitly choose Direct Flight in the filters selection and yes , I know, i should have check every single detail in the package but that's why when I choose DIRECT FLIGHT, I expected a direct flight to Lanzarote island........ Tenerife and Lanzarote are almost 300 km apart and the ferry takes around 10 hours, not to mention that the flight to Tenerife lands at 20:40 in the evening and there is no ferry at that time. Expedia suggested two options: 1. Cancel the hotel and book one on Tenerife and 2. Speak with the airline to change/cancel the flights. Needless to say the airline won't refund and you cannot change the flights as they do not even fly to Lanzarote! So here I am being basically force to change my entire trip plans and search now for a hotel on Tenerife Island otherwise I would loose the flight rickets (360 GBP). Apparently for Expedia, even though they are sorry, the filters are working just fine, giving me options, even though they are putting those options in a nice attractive package.
2 years ago
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