Disgraceful. Booked a Bali trip and got to the payment page, it took 6.5k from our account prior to confirming the booking that never even went through because the hotel was booked and so were the airlines, spent hours trying to get a hold of Expedia, phone numbers were disconnected, chats were disabled, and when you did get through it asked for a booking reference that didn't exist BECAUSE THE BOOKING DIDNT GO THROUGH. After hours of panic thinking we had been scammed the money was returned. Considering ourselves lucky that it came back in light of the reviews on here. NEVER BOOK THROUGH THEM. Truely incredible we got our money back from these scammers.