After emailing a few time and having NO real help other than 'telephone us', I called to cancel our trip as my wife is ill and we cannot travel. ALL I wanted was a cancellation invoice and the return of the tax paid, as I had already established that I would not get a refund. I was kept on hold for ages before AND during the call. I had to try to interpret a call centre operative for whom English was a second language. after ages I was told that I would be CHARGED £50 to cancel rather than have that deducted from the refund. By the end of the call I had gone from distressed, through frustrated, to absolutely furious at how Expedia had treated me at a time of already hightened emotions. I have ALREADY been charged £50, but STILL have NO confirmation of cancellation OR a cancellation invoice. I shall NOT be using Expedia again!