I bought a tablet that crashed 7 weeks after buying it. So sent it back for a warranted repair. No problem. Five weeks later still no tablet returned to me so after many many phone calls and e mails I got my money back. The staff in the head office were useless and tried fobbing me off with stories of a damaged tablet but it turns out that wasn't even mine. Then they tried bribery by offering cash back and a memory card if I kept my tablet. But I have to say the ladies and gents on the end of the phone in the UK office were brilliant and polite and very very helpful. Don't use expedite electronic it's too much hassle