I purchased a Samsung Galaxy S6 white (SIM Free/Unlocked) phone from Expedite Electronics. When the phone was delivered I discovered that it was LOCKED. Expedite refused to accept that this was the case. They replied saying that all their appliances are 100% new and unlocked. I emailed them the readings on the phone - Network SIM unlock PIN... and they didn't bother replying to acknowledge that they had made a mistake. I googled the wording online and it quite clearly states that the phone is LOCKED. I use my phone for business and couldn't wait for Expedite to pussy foot around so took it in to a store to have it unlocked. I took the invoice with me as proof of purchase and it quite clearly states on the invoice that the phone they sent me was UNLOCKED. The man in the store said I should claim back the £25 cost of having the phone unlocked. Debenhams was offering the same phone for £25 more - I wish I had purchased it from Debenhams now!!!