I was really impressed with the staff who stayed polite whilst I tweaked what I wanted. I was delighted when the tracking number was sent as time mattered a lot, and I followed along. The parcel arrived and it was then I discovered it was just one of two and I was so incredibly disappointed and then devastated when I realised the second parcel hadn't been sent yet. I jumped to action and asked for this parcel to be sent express but was told it couldn't. Suggest that the tracking information be specific about what is being sent. I'd have made contact on that day and presumably could have had it sent express then.