I was shocked when Tomasz Smyck owner of Express Windows Ltd contacted me out of the blue, nearly 2 years after leaving me with a shoddy and unfinished job. He apologised for his previous behaviour and said he would now appreciate the chance to come back, to rectify and complete the work. He accepted and apologised for the fact that my job was left with damage to my flat and incomplete in 2019. He (and his partner) had reneged on their promises to return and make good the damage caused to my property during the installation (both inside and out), wasting months of my time and causing me great inconvenience and distress. I realised he wanted me to remove the negative reviews I had left on various internet sites. I accepted the apology and agreed for him to return to repair the damage and complete the job. I also mentioned that I was also unhappy with the glass quality. He said he could replace the glass at cost price. I agreed. I also agreed to remove the reviews once the job was satisfactorily completed, purely as a goodwill gesture. For clarity and my own safety, I drafted an agreement to be signed as an undertaking, before the work could proceed. He refused to sign the agreement and wanted me to pay in advance for the replacement glass. I said I would pay half up front and the balance on completion, but that he needed to sign the contract document first. He refused. This was unacceptable to me because he had already shown himself to be unreliable.