Hi - is anyone able to help with this? We have been a customer of Extra Energy for many years. We paid via direct debit each month. When Extra Energy went into administration in November 2018 we didn't know that we had been transferred to Scottish Power. Neither Extra Energy or Scottish Power did a meter reading and now 8 months later we find that Extra Energy took £1,300 out of our bank without permission or notification. We spoke to Scottish Power and they advised us to do an Indemity Claim which we did and luckily we received it back. Extra Energy are now sending us theatening letters for £2,500. It's not based on any meter reading and to give you an idea of how ficticious it is - if there meter reading is right then we have used 504 units in 8 months. Scottish Power have billed us for 4,200 units in the same time span. Neither Scottish Power or Extra Energy are interested in looking into that and now they are both demanding money from us - £2500 from Extra Energy for arrears (which they can't approve) and £600 from Scottish Power for the last 8 months as they apparently they didn't think to transfer the direct debit payments to them and it wans't until I contacted them were they away. Extra Energy, despite having no evidence of any arreas are not sending this bill to Debt Collection Agency so it will leave me with a poor credit score... Anyone know any lawyers that can help sort this out as I don't believe that I have the only customer who they are doing this to!