Ebay Buyers BEWARE of this shop! The Shop: Extreme Mobile Ltd trading as Swagtech-UK on Ebay!! Contacts: Ai. Lee and J.Tan. Their Claim: They say they sell new products with full Warranty - but my experience proves THIS IS NOT TRUE! The Story: I bought a pair of new Dr Dre Beats from this shop. They were not new at all!! Nor has the 1yr warranty they stated was legitimate, been evident in any way whatsoever. These were all very clever and professionally presented deceptions on their Ebay shop front. Beware! My Experience: The headphones broke after they were only used a few times - Apple said they were out of warranty and said they were definitely not new. Which means they were probably re-packaged previously used headphones. They looked like a genuine apple product, but on closer inspection also looked like they had been cleverly resealed. None of the typical Apple sticky tags covering the buttons were present on the headphones. (I’ve only realised this now that I have had to buy a replacement pair direct from Apple) So I sent them back to Swagtech-UK to be replaced under the warranty. They promised both a full replacement with New Dr Dre Headphones with 1 year Apple warranty…and a full refund if I was not happy with that. Then...all communication with me stopped. No ebay messages, no email replies and they certainly did not answer their phone. It is now over 2 months later and only when I threatened I would review them on Trustpilot and give their name to Action Fraud did they communicate with me again – once again offering to refund me in full (including postage) via Paypal. But THIS HAS NOT HAPPENED! And I don’t believe it will! So right now I am screwed – Ebay won’t help, Paypal won’t help and I do not have the headphones nor my money. So the review is going forward as promised on as many review platforms as I can find. I am obviously hoping that this public statement might still make them finally give me a refund and I challenge them to dispute anything I have stated here. If this review disappears then you will know they paid me back. I advise that you buy from this company WITH CAUTION. I believe that they are not completely what they claim they are! Yes, they are just an "ebay" shop and perhaps I should have been more cautious, but when you see over 40 000 positive feedback comments you assume they are all genuine. As to whether all their products ARE GENUINE I cannot tell but I would not trust ANYTHING they say if I were you. Since threatening to write this review they have offered to pay me back yet again and this time asked for my Paypal details - twice. Then said they couldn't as it incurred fees. I said no problem I'll pay the fkng fees. They then said they didn't have a Paypal account!!? What? So I say send cash via Royal mail - lets see what that does! One thing is for sure I am not giving them my bank details and if I don't get my money back then this has been the best way to spend the £100. Just 10 more review sites to go... Love J PS - all correspondence backing up this painfully exhaustive interaction is available on my ebay mails if its needed!