I leave in Canada, I order two ski jackets, in two different packages. The first package arrived to Canada after two months, I order it at the end of November, I got it at the end of January, the package was damage. I email them many times to ask about my package, they don't care about your problem! I had to find out with the post office. The link that they provide, with the information of the package is not accurate. Unfortunately the jacket didn't fit me, so I had to return it, the next day I got it. The package arrived to them at the end of February, they refund my money until April, of course until I request for it. I had to pay $180can to send the package back, they didn't reimburse that money to me. The second package, was lost after a month. They never let me know, I had to email them several times, I need to find out by myself with the post office, that the package was lost. They refund my money, just after I request for it!! But they knew already that the package was lost. I called them a few times, they just don't know anything, I emailed them many times, they just don't care about us the customers!!! Don't waste your time and money with them!!! Even if you find the products cheaper, you will pay an over price after all!!