Absolutely terrible experience - would advise to avoid at all costs. I purchased a pair of climbing shoes - after an online search they appeared to have the specific model I wanted a few pounds cheaper than the competition. Little did I realise that their business model appears to be to request the items from the manufacturer only AFTER your order - leading to a best case scenario 2 week turnaround between order and receiving the item. Unfortunately, mine was not a 'best case scenario' - apparently they had a supply issue which left me without the shoes for three weeks. I could live with all this if their customer service hadn't been so rubbish. Suggestions that they had provided a left than perfect service where met with first silence and then - after I called them - incredulity. No apology or offer of discount or compensation was ever extended. It's just not worth dealing with this useless company and wasting loads of your time to save yourself a few quid - spend the extra fiver and get your stuff from somewhere reputable.