This retailer is fraudulent and a total scam. I placed a total of 3 orders over a. 2 weeks period. After the orders were placed, I was sent a tracking number for DHL for the 1st order that revealed a package was mailed from Houston (the company is supposed to be in Germany)and delivered and signed for by someone named Ahmad in the country of Chad. No refund given and I have to contest the charges. The second order had a fake DHL tracking number. When I emailed them about sending an accurate tracking number they replied that DHL had lost my package and that they would issue a refund. The refund was for 1/4 of the original amount spent and I has to contested this with Chase/Amazon pay as well. The 3rd order they send me an email after I checked out saying that they were still awaiting payment and details with their bank transfer information. When I checked my credit card they not only had received payment but changed the check out price from 667 euros to $987 USD (after currency conversion it should have been in the $700 . I requested a refund but never received it. Prior to contacting my credit card company I did initially try and contact them by phone, but after waiting on hold and having the call disconnected multiple time (never reaching a person) I gave up.