Absolute joke of a company. Do not order anything from them. I paid £16 to have the item arrive in time for a holiday. The second the payment was secured, the originally-displayed expected delivery time could then no longer be found. They won't reply to emails within 3 days (some they completely ignore) and when they do they don't actually reply to your query - they just fob you off. When the item didn't reply in time I cancelled the order within 2 weeks, as per their contract, but, nearly another 4 weeks later, they have still yet to either provide a refund, nor has the item arrived which they're blaming on the courier (which they need to take responsibility for- it's their supply chain to manage), although it appears as though they tried to send it to Iceland rather than the UK?... PS, they are more responsive over social media than email, so choose this route (not that it will actually get you anywhere) Utterly incompetent, appalling customer services and a disgrace of an online retailer.