I purchased my contacts online January 20th and didn’t receive any update via email, text, or phone call for a few days while seeing a pending shipping via DHL. I finally got a response after calling and being told they had a shortage in contacts due to it being the end of the year and those using their insurance maxed out orders. The customer service rep was helpful by saying he’d ship them to me which should take 3-5 days.. well it’s January 29th and I’ve still not received my paid order. It shows they package shitting in the town over at DHL which is 5mi away and still zero sign of them being handed off to the USPS. I’m complaining about this entire process because it is EZContacts contractual agreement with whatever shipping provider and it reflects poorly on them because they didn’t send the contacts in a timely manner. Wish customers could do businesses this way!