I’ve ordered before from Ez contacts and have not had a problem. This time however, I pick out a pair of frames gave them my prescription placed the order and figured I would have my glasses within a few weeks. After not hearing anything for three weeks I reached out to see what was going on. They did even have to common courtesy to inform me that those particular frames Were on back order. They changed my credit card almost $400.00 and I’m still waiting to receive my glasses after placing the order 2 1/2 months ago. Make sure they have the item in stock before you order or you will be charged and waiting a long time before you get your glasses!!!😡