My credit card was charged the day after I placed my order, but when I checked the shipping status 6 days later, the order still had not shipped. I contacted customer service, and was told the items were out of stock, and would be received from the manufacturer in 1 to 2 weeks (with a 5-7 day shipping time frame after that for me to receive the items. I had not received any notice to expect a delay in shipment. When I wrote to customer service to express my displeasure, including asking why my credit card was charged when the item was unavailable, I did not receive a response, but the next day I hot a shipping notice. Clearly, the order fulfillment aspect of this company is not a well-oiled machine. The price was a few dollars cheaper, but the customer service issues made that a false savings. I don't think I will be dealing with this company again.