Worse customer service IV ever come across. Manual instructions and drawings for putting the bed together is useless. No one can understand it. You have to figure out your self how to put it together. One part was incorrectly put into the pack and I sent pictures three times. But you keep on telling me that there is another part in the pack that will fit. Nonsense if their is only one thin piece of wood in the pack how can I make a mistake and change it around with another when it doesn't exist. I DON'T recommend this product to any one who doesn't have a handy man to put it together. It took me 2 days to put everything together. Quality of this product isn't the best as well. Until today I still haven't received an apology or been sent the right part for the bed. Ohh nearly forgot to say that it will take 4 months to receive this product, even though they lie and say on the website that it's available...