When placing the order for an in stock item, the checkout page had a delivery time of 2-6 business days. In reality this turned out to be over three weeks. The quoted delivery time was only for 'the last mile' service. In my case they met their delivery timeframes. The TEOM sofa bed itself isn't worth the $1,000 paid. It looks okay, but the fabric isn't taut and the frame is made from low grade metal. The documentation provides no information regarding weight limits. Given it is meant to be a double bed, one would expect a minimum of 150kg. For a childs sofa, the seating surface is way too deep, even for a 'average' adult. The ratcheting mechanism for the back has an uncomfortable angle when upright. The other annoyance with the back mechanism is if you move it too far forward, you need to lay it flat first before trying again. The instructions are inaccurate and the first page has references to loft beds. The brackets for the sofa have sharp corners and the slots are considerably larger than the diameter of the provided bolts. One of the mounts for plastic feet was bent. I suspect that the material around the mounts will fray rahter quickly. I bent it back, but it was way too easy in my opinion. The only means of communicating with EzSpace is initially via chat. If you are lucky, you will receive an email that you can reply to for follow ups. They appear to have two email addresses, admin@ezspace.com.au and products@ezspace.com.au. I have only used the former. However, don't expect any meaningful correspondence. The general response is to reference their vague and contradictory terms and conditions.