We had the worst service from the delivery guy who was incredibly rude and abrupt. My daughter loves the bed which is a relief, however, it was a nightmare to put to together and i got a professional to do it as i did not even attempt to do it. even after getting some with heaps of experience putting together flat packs, it is very shaky and i don't think i can keep the bed for as long as i had initially thought, i am 65kg and i dont feel safe climbing the bed at all. I had read reviews of grown boys going on it but i would not sleep on it. Changing linen is an absolutely horrendous:(