I am writing to you to raise an issue about: Jewellers The issue that I have experienced was: In December 2020 I went into this branch to have a new battery put in my Rotary watch. They offered me an in "house deal" whereby for a payment of £16 they would replace free for the watches life a new battery .As Hinds are a large Company I decided to accept the offer.In July 2021only 8 months after the battery was fitted it failed.All previous batteries I have had installed by other watch repairers all lasted in excess of a year.I returned to the Orpington Branch & they had no battery in stock ,so one was ordered .A week later I returned .The assistant took over half an hour replacing a battery which other providers over 10 years fitted in minutes .They said there had been a problem fitting .They asked me to sign a receipt ,for the work .They then passed me the watch ,which they said was working.I turned to the door to leave the shop.I then noticed IT WASN'T WORKING .I went back in & advised an assistant.A different member of staff ,after another 25 minutes another staff member approached me & said "There is a fault with the watch we can repair it for £90 ,or dispose of it & give you a 20% discount on a new watch..I was so appalled at the attitude & poor service I refused .Staff have a disinterested attitude in fitting batteries They are only interested in selling their watches & jewels,.Amazingly the walls of the shop are festooned with "AWARD CERTIFICATES"received by staff in the branch .I then went to another Jewellers shop they investigated & said my watch mechanism had been damaged by installation of faulty batteries.A repair of the mechanism cost £60 which I accepted ..I contacted Hinds Head Office by e mail & told them in detail what had happened & asked for £60 for the damage incurred by them .They refused. It occurred on: 14/10/2021