If I could, I could give it a zero star rating. Absolutely appalling experience and I would urge anyone considering to purchase from Hinds to consider their options carefully. We purchased a Maserati watch 2 months ago (ex display model, charged at full price). The watch is faulty and the strap doesn't click into place. F. Hinds tried to first charge for the repair (without even telling me the cost) and, when I pointed out a few items within the Consumer Act (2015), they refused to do anything. The customer service team are dismissive, aggressive, rude and ignorant. Please think carefully before buying from F. Hinds. There are same-price (or cheaper) alternatives which are more reputable. I made the mistake of purchasing from them, as I stupidly thought I would be guaranteed a good customer service. I have learned my lesson and will never ever buy from F Hinds ever again. Shameful way of treating customers.