We purchased a corner sofa from the Fabb Furniture Swindon branch April 2023, sales staff very helpful, delivery on time. After 6 months we found the cushions had become very soft and uncomfortable, we contacted Fabb Furniture and they arranged for a consultant, from another company, to check the problem out. The consultant agreed there was a problem with the cushions and arranged for new cushions to be delivered, he confirmed the sofa base was in good order and manufactured correctly.
The new cushions arrived 3 weeks later, within another 6 months they started to sink, we moved the cushions around but each cushion has sunk in the middle, so we again contacted Fabb Furniture and again another consultant arrived to check the sofa out. He agreed there was a problem and said he would arrange for a stronger cushion interior, he spent a lot of time sitting in his vehicle writing a report - we assume! A few days later we received a text from Fabb Furniture to say there was nothing further they could do and our case was closed. We contacted them again but they refused to discuss the situation further, we are now speaking to an independent company about the matter. I would not recommend Fabb Furniture to a friend, best to avoid.
5 months ago
Fabb sofas, a company I saw advertised on TV. I went to the Watford branch to check them has a
1.9
average rating
from
13
reviews
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